Bridleway Equestrian & Bridleway Retail Partners are committed to offering excellent customer service. Together with our retail partners we offer impartial and valuable assistance with any queries that you may have.
All products in the Bridleway range are available to purchase from your local Bridleway Retail Partner. For your closest retail partner and contact details, please refer to the Retail Partner section of this website. Please refer to the Terms and Conditions of the Bridleway retailer when purchasing directly from a Retail Partner.
Although every effort is made to ensure prices and information on this website, in our brochures and in the press are correct, we reserve the right to change prices, product specifications, or withdraw products at any time without notice. Bridleway Equestrian reserves copyright on all artwork. We will take action against anyone who reproduces our artwork or photography without permission.
All prices include VAT at 20% where applicable. Bridleway Equestrian and Bridleway retail partners reserve the right to alter prices in the event of a change in the level of VAT without prior notice.
All orders placed on this website will incur a postage charge. Our standard UK postage charge is £6.99 inclusive of VAT. Please allow up to 7 working days for delivery to mainland UK. Northern Ireland, Northern Scotland and off shore isles may be slightly longer. If you are ordering from outside the United Kingdom additional charges may apply including but not limited to shipping costs and customs duties. Please contact us at firstname.lastname@example.org to obtain details of all additional charges.
The purchaser shall examine the goods on receipt and any shortages must be notified to email@example.com within 14 days of receipt of the delivery.
Please note only goods purchased on bridlewayequestrian.com can be returned using the procedure outlined below. Goods purchased from bridlewayequestrian.com cannot be returned to a store stocking Bridleway Equestrian’s products, and goods purchased via a store cannot be returned directly to bridlewayequestrian.com.
Returns will not be accepted unless by prior arrangement with Bridleway and must be accompanied by a valid receipt. Any goods returned to Bridleway must be posted using a registered or traceable method and are the customer’s responsibility until they are received. If customers return goods after having held them for over one calendar month, they will only be accepted if the product is faulty or defective in some way.
Returned goods should be accompanied by the original receipt or other valid proof of purchase. All returned goods should arrive in a clean condition for Health and Safety reasons.
Goods ordered and subsequently returned will not be accepted unless by prior arrangement. Under such circumstances we reserve the right to deduct a handling charge from the value of goods.
Size charts are provided. We ask that you pay particular attention to these charts as they are there for your benefit. Using these charts may eliminate the need for you to unnecessarily return goods.
Unfortunately we are unable to offer exchanges. If you wish to exchange a product for a different size/colour, please return the item to us for a refund and re-order online at bridlewayequestrian.com