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Cookie Policy

Information about our use of cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Some of the cookies we use are necessary for our website to function properly. These types of cookies will not store your personal data and cannot be switched off.

Other cookies that we would like to use may store your personal data, but we will only use these cookies if you have given your consent for us to do so when you first use our website.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website and your use of it. They include, for example, cookies that enable you to log into secure areas of our website, such as our online portal. The cookies we use are "session" cookies. These are temporary cookies which are destroyed when you close your browser, as opposed to “persistent cookies” which will remain on your device until they expire, or you delete them from the cache.

When you close the browser and go back to the website it will not recognise any of your data. You will have to log back in to retrieve your settings/personalised information. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve our content and the way our website works, for example, by ensuring that users are finding what they are looking for easily. We will only use these cookies if you have given your consent for us to do so.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region), as well as speeding up your access to the website as you do not have to log in each time. We will only use these cookies if you have given your consent for us to do so.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and any advertising displayed on it more relevant to your interests. We will only use these cookies if you have given your consent for us to do so.

Types of Cookies Used

COOKIE NAMECOOKIE DESCRIPTION

USER_ALLOWED_SAVE_COOKIE

Indicates if a customer is allowed to use cookies.

external_no_cache

A flag that indicates if caching is disabled.

persistent_shopping_cart

The session key.

Stf

If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ..., $timestampN.

pollN

A poll ID that indicates if a vote has occurred.

frontend

Session ID

guest-view

Allows guests to edit their orders.

Third Party Cookies. Third party cookies are not place on your browser or hard drive by us; instead they are placed by third parties that provide services to us and/or you. Third party cookies may be used by advertising services to deliver tailored advertising to you on our website, or by third parties providing analytics services to us (these cookies will work in the same way as the analytical/performance cookies described above).

Third Party Cookies

Twitter

Twitter use cookies. These are used to anonymously record that a user has clicked on a Twitter add link that referred the user to the Sites.

For further information: https://twitter.com/privacy

Facebook

Facebook use cookies. These are used to anonymously record that a user has clicked on a Facebook add link that referred the user to the Sites.

For further information: https://en-gb.facebook.com/help/cookies

SSL Trust Logo

utmexit, sha, key5, __utma, __utmz

Google Analytics Cookies

COOKIEDESCRIPTION

__utma

Distinguishes shoppers and sessions. This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics.

__utmt

Used to throttle request rate.

__utmb

Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics.

_utmz

Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics.

__utmv

Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics.

Information collected by our cookies

The strictly necessary cookies will not normally store your personal data. The data collected by our cookies may include analytical information about the performance and functionality of our website, and targeting cookies may collect information including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

For further information on cookies generally visit www.aboutcookies.org.uk.

Blocking/Withdrawing Consent

You may withdraw your consent to our use of non-essential cookies at any time by using the methods suggested in this link www.aboutcookies.org.uk/managing-cookies

You may also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.

Privacy Policy

Please see our Privacy Policy to find out more about how we collect, process and protect your personal data.

How to Contact Us

Please contact the data controller by completing our enquiry form Contact Us or call us on: 0845 2419970 if you have any questions about this cookie policy or the information we hold about you.